What is your commitment to on-time delivery and after-sales service?
Commitment to On-Time Delivery
Production Planning
We use scheduling systems to align production capacity with client deadlines. Each order is carefully mapped out to ensure the availability of raw materials, labor, and equipment as required.
Supply Chain Coordination
Our supplier network is managed through strict agreements and regular audits. This ensures that materials arrive on time and meet quality standards, reducing the risk of bottlenecks.
Real-Time Monitoring
Orders are tracked throughout the production cycle, including material arrival, production start, QC completion, and shipment dispatch.
Logistics Partnerships
We collaborate with trusted international carriers to guarantee reliable shipping. Multiple shipping options are available, including express services for urgent orders.
Contingency Planning
In case of unforeseen events (such as customs delays or natural disruptions), we proactively communicate with clients and provide alternative solutions to keep projects on track.
Commitment to After-Sales Service
Our responsibility does not end when products leave our warehouse. We believe that strong after-sales service is essential to building long-term partnerships.
Dedicated Support Team
Our after-sales team is available to assist with inquiries, troubleshooting, and technical guidance. We aim to respond to all service requests within 24 hours.
Fast Solution
We pledge to provide a fair, practical, and mutually agreed-upon solution in the shortest possible time. This could be a stock replacement, a credit note, or a make-good on your next order. Our primary goal is to minimize any disruption to your business.
Feedback & Improvement
We actively collect client feedback after delivery. This helps us refine our processes and ensure that future orders meet evolving expectations.
At LEOS', delivery and service are not passive procedures; they are our active commitments.
When you choose LEOS', you are not just choosing a high-quality product. You are choosing a reliable, long-term partner who stands with you.