What is your policy for samples?
We understand that evaluating product quality firsthand is a crucial step in your sourcing decisions.
We are committed to supporting your business by offering transparent and efficient sample services, enabling you to verify our materials
and design compatibility before placing a bulk order. Please review our sample policy below:
Stock Sample
Stock samples are pre-produced items that we keep on hand for demonstration purposes. They are ideal for clients who want to quickly evaluate the quality, materials, and craftsmanship of our products without waiting for a custom production cycle.
Lead Time: Stock samples can be dispatched within a short timeframe, typically within 3–5 business days after confirmation.
Sample Fee: Stock samples are provided for a nominal fee to cover handling and shipping costs.
Shipping: We can arrange shipping through our logistics partners or use the client’s preferred courier service.
Custom Sample
Custom samples are tailored to your specific requirements. They are the best option if you need to verify how your unique design, branding, or material choices will look and perform before committing to mass production.
Design: Clients must provide detailed artwork, technical drawings, or written specifications. Our team will review the information and confirm feasibility before proceeding.
Lead Time: Custom samples typically require 14–20 business days, depending on complexity, material availability, and production workload.
Sample Fee: Custom samples require additional labor and material costs, so a sample fee is charged.
Refundable Policy: In many cases, the sample fee can be deducted from the final bulk order once production is confirmed. However, highly specialized or one-off designs may incur non-refundable fees due to unique tooling or material sourcing.
How to Request a Sample
1. Submit Inquiry: Contact us with your product interest and specify whether you need a stock or custom sample.
2. Confirm Details: Please provide specifications and artwork in PDF or AI.
3. Quotation: We will provide a sample quotation including fees, shipping costs, and an estimated timeline.
4. Payment & Production: Once payment is confirmed, we will proceed with preparation or production.
5. Delivery: Samples are shipped with tracking information included.